Zoe Bergermann How to reach us
Choose the address that matches your question:
- General questions and feedback on our reviews: [email protected];
- Corrections to a bonus, wagering requirement, payment limit or licence shown on the site: [email protected], with “Correction” in the subject line;
- Complaints about the site or our content: [email protected];
- Privacy requests and questions about your personal information: [email protected];
- Security issues, such as a suspicious link or a vulnerability on the site: [email protected];
- Partnerships and advertising: [email protected].
How quickly we reply
- General messages and corrections: within 2 business days;
- Complaints: acknowledged within 2 business days, with a full reply within 14 days;
- Privacy requests: within 30 days, as described in our Privacy Policy.
Reporting outdated casino information
Casinos change offers, wagering requirements and payment limits without notice. If a figure in our comparison no longer matches the casino’s cashier or bonus terms, tell us the casino name, the page where you saw the figure and what the casino shows now. A screenshot of the bonus terms helps, but crop out your account details first. We check every report against the casino’s current terms and update the page if the offer has changed.
Questions about a casino account
We are a comparison site, not a casino, so we cannot see or change your casino account, deposits, bonuses or withdrawals. Questions about a delayed payout, a refused bonus or identity verification (KYC) should go to the casino’s own support team, usually through live chat. If the casino does not resolve the matter, you can escalate it to the regulator named in its licence: the AGCO for Ontario sites, the Kahnawake Gaming Commission or the Malta Gaming Authority. Let us know as well, because player reports help us review our listings.
What not to send us
Never send identity documents, bank details, card numbers or casino login credentials by email or through the contact form. We will never ask for them, and any message that asks for them in our name does not come from us.
Partnerships
Casino operators, affiliate programs and media outlets can reach us at [email protected]. A partnership does not change how we rate a casino: every brand on our list has to meet the same criteria for a C$10 deposit, the bonus trigger, the minimum withdrawal, Interac and the licence.
Need help with gambling?
If gambling has stopped being fun, you do not need to contact us first. Free, confidential help is available in every province: Ontario players can call ConnexOntario at 1-866-531-2600 or text CONNEX to 247247 at any hour, and our Responsible Gambling page lists helplines for every province and territory. Online gambling is for adults only: 19+ in most provinces and territories, and 18+ in Alberta, Manitoba and Quebec.
